• Glutone.in is an online service operated and managed by Adroit Biomed Limited having its registered office at  F-115, Kanakia Zillion, ​LBS-CST Road Junction, Bandra Kurla Complex, Annexe, Mumbai, Maharashtra 400070. 

  Customer Support: Email - Support@glutone.in and Phone: 18002746265 (toll free)

• In using the Glutone service, you are deemed to have accepted the privacy policy of the agreement listed below or as may be revised from time to time ('User Agreement'), which is, for an indefinite period and you understand and agree that you are bound by such terms till the time you access this Website
  
  
• We accept payments via Netbanking, Credit Cards, Debit Cards, UPI, Wallets which are processed on a world-class secure payment gateway. Transactions are secured using a combination of methods, including encryption, authentication, and secure protocols like SSL/TLS and Secure Electronic Transaction (SET)
  
  
• We do not store or have visibility into customers' net banking information or credit/debit card details as all payments are handled by a secure 3rd party gateway with world-class security
  
  
• All the information provided to us by you, including sensitive personal information, is voluntary. You have the right to withdraw your consent at any time, in accordance with the terms of this User Agreement, but please note that withdrawal of consent will not be retroactive. You can access, modify, correct and eliminate the data about you which has been collected pursuant to your decision to become a user of the Website. If you update any information relating to you, we may keep a copy of the information which you originally provided to us in its archives
  
  
• Due to the communications standards on the Internet, when you visit the Website, we automatically receive the URL of the site from which you came and the site to which you are going when you leave. We also receive the Internet Protocol (IP) address of your computer (or the proxy server you used to access the World Wide Web), your computer operating system and type of web browser you are using, email patterns, as well as the name of your internet service provider (ISP). This information is used to analyze overall trends to help us improve our service.

• The Website uses temporary cookies to store certain data (that is not sensitive personal data or information) that is used by us and our service providers for the technical administration of the Website, research and development, and for administration. In the course of serving advertisements or optimizing services to you, we may allow authorized third parties to place or recognize a unique cookie on your browser. We do not store personally identifiable information in the cookies.

• We may keep records of telephone calls received and made for making inquiries, orders or other purposes for the purpose of administration of services, research and development, quality management services and for proper administration.

• We do not allow other companies, to serve advertisements to you. We assume no responsibility, and shall not be liable for, any damages to, or viruses that may infect your equipment on account of you access to, use of, or browsing the Website or the downloading of any material, data, text, images, video content, or audio content from the Website. If you are dissatisfied with the Website, your sole remedy is to discontinue using the Website. This privacy policy applies to all websites, services and mobile applications that are operated and managed by us.

• We do not exercise control over the sites displayed as search results or links from within its services. These other sites may place their own cookies or other files on your computer, collect data or solicit personal information from you, for which we are not responsible or liable. Accordingly, we do not make any representations concerning the privacy practices or policies of such third parties or terms of use of such websites, nor do we guarantee the accuracy, integrity, or quality of the information, data, text, software, sound, photographs, graphics, videos, messages or other materials available on such websites. The inclusion or exclusion does not imply any endorsement by us of the website, the website's provider, or the information on the website. We encourage you to read the privacy policies of that website.

• The Website may enable you to communicate with other users or to post information to be accessed by others, whereupon other users may collect such data. We hereby expressly disclaim any liability for any misuse of such information that is made available by visitors in such a manner. We value the privacy of information pertaining to our associates. The linkage between your IP address and your personally identifiable information is not shared with third parties without your permission or except when required by law.

• We will enable you to communicate your privacy concerns to us and that we will respond to them appropriately. We do not disclose any personal information to advertisers and for other marketing and promotional purposes.

• We will use and share your data (Name, Email, Phone. No., Address, Order details) with our 3rd party partner in order to fulfil your order requirement

• By registering/ submitting on glutone.in, you agree to receive transactions or promotional calls on the number shared, and such calls and SMS would be coming from a third-party platform
• We keep our Privacy Policy under regular review to make sure it is up to date and accurate. Any changes we may make to this Privacy Policy in the future will be posted on this page. We recommend that you re-visit this page regularly to check for any updates

In accordance with the Consumer Protection (E-Commerce) Rules, 2020, we have appointed a Nodal Officer for compliance-related matters.

Nodal Officer: Atique Bhujwala
Designation: Nodal Officer
Email: nodalofficer@glutone.in

As per Rule 5(4) of the E-Commerce Rules, our designated Grievance Officer is responsible for addressing consumer complaints.

Grievance Officer: Samruddhi Rane
Customers can raise grievances via:
Email: grievanceofficer@glutone.in
Phone: 18002746265 (toll free)
Response Time: Within 48 hours of receiving a complaint, with resolution within one month.